Shipping policy

We offer free shipping on all Domestic Orders (Within Australia).

All non pre-order item/s will be dispatched within 1-2 business days after placing your order. Please allow extra time for us to process your order during launches and sales. If you have any questions, please send us an email at info@frankielanethelabel.com

Pre-order item/s will be dispatched as soon as available. Please check the description above the add to cart button on the product page for more detailed expected delivery time frames. 

Once your order has been shipped you will be sent an email confirmation with tracking information. No signature will be required on delivery. Purchases made on weekends and public holidays will be processed the following business day. 

Please note that once your order is on its way, we are unable to change the shipping address.

Standard Shipping
Complimentary for all orders within Australia.
For metro areas, please allow 3-5 business days.
For rural areas, please allow 5-10 business days.

Express Shipping
$15 flat rate for all orders within Australia.
For metro areas, please allow 1-3 business days.
For rural areas, please allow 3-5 business days.

International Shipping
Please refer to the calculated shipping rates and delivery times provided at checkout. 

Customs duties and taxes may apply. These duties/taxes will be the responsibility of the receiver. For more information on taxes, duties and customs regulations please contact your local customs office directly.

Returns
For more returns information, please see our returns policy.