We hope you love your purchase or purchases, but we understand that sometimes things don't quite work out!
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Items purchased on sale or with a promotional code (excluding the Welcome 10%) will only be eligible for a store credit.
To start a return, you can contact us at email@example.com with the reason for your wish to return and your order number and details.
Once your return has been approved by customer care to ensure it meets the terms above, we will respond with details on how to return your item to us. Please note that you will be required to pay for your own shipping costs if you decide to return your order. Shipping costs are non-refundable. We recommend using a trackable shipping service, as FRANKIE LANE THE LABEL takes no responsibility in tracking your return. Items sent back to us without first requesting a return will not be accepted and will be returned to the sender.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please take care when trying on garments as we cannot accept items that have incurred any makeup stains or fragrance from perfume, body lotions, tan etc.
Frankie Lane The Label reserves the right to reject items that do not comply with the above requirements. Items that do not comply with our return policy will be sent back to the sender at their cost.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please take photos of the issues and send them to us at email@example.com.
Please note that items which are damaged or as a result of normal wear and tear; by accident; failure to use in accordance with care instructions; or through misuse will not be considered faulty.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.